Privacy Policy​

Effective Date: September 23, 2025

Leachmans Plumbing & Heating (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services.

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1. Information We Collect

We may collect the following types of information:

• Personal Information You Provide:

  • Name, phone number, email address, and address (for service requests, estimates, or contact forms).

  • Payment information if you pay for services online.

• Automatically Collected Information:

  • IP address, browser type, operating system, and browsing activity through cookies and analytics tools.

  • Device information to improve website performance.

• Service-Related Information:

  • Details related to your plumbing or heating service requests, such as appointment times and project notes.

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2. How We Use Your Information

We use the information we collect to:

• Provide, schedule, and manage plumbing and heating services.

• Respond to inquiries, requests, or customer support needs.

• Send invoices, receipts, or service updates.

• Improve our website, marketing, and customer experience.

• Comply with legal or regulatory obligations.

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3. Sharing of Information

We do not sell your personal information. We may share information only in the following cases:

• Service Providers: With trusted third parties (such as payment processors, scheduling software, or IT providers) who assist us in delivering services.

• Legal Requirements: If required by law, regulation, or legal process.

• Business Operations: In the event of a business merger, sale, or transfer, your information may be part of the transferred assets.

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4. Cookies and Tracking Technologies

Our website may use cookies, analytics tools, or similar technologies to:

• Track website traffic and performance.

• Improve navigation and customer experience.

• Tailor content and advertising.

You can adjust your browser settings to refuse cookies, though this may limit some features of our website.

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5. Data Security

We implement reasonable physical, electronic, and administrative safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

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6. Your Rights

As a Canadian resident, you have the right to:

• Request access to the personal information we hold about you.

• Request corrections or updates to your information.

• Withdraw consent to certain uses of your data (subject to legal and contractual restrictions).

• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights are being violated.

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7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their policies.

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8. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.​